Recognition Corner- Be A Star and Certificates
"BE A STAR"
If you witness an employee extending exceptional customer service to a patient, family member, visitor or a co-worker, we want to know. If you are interested in recognizing someone for this program, simply stop by the Patient Relations Department on the main level of Ardmore Tower for more information or call us at 3-2273 or download a PDF form.
Have you ever wanted to be a STAR? Many of our Medical Center colleagues have already been identified. If you observe an employee "going that extra mile" or if you have been the recipient of exceptional customer service, PLEASE take the time to recognize that employee. It is really a double play when this connection happens. It is almost as rewarding to be the recognizer as it is to be the STAR. The reward is GREAT, that feeling that you've done something good to help someone. So don't put it off. If you see someone doing something "special" let us know.
"Certificates of Appreciation"
Another way that employees can be recognized for exceptional customer service is with a Certificate of Appreciation. If a patient or family member should write a letter, return a patient survey or call to mention an employee who "made a difference" a Certificate of Appreciation is sent to that employee via the supervisor for recognition. If you should ever doubt that providing our patients and family members with kind, considerate, quality care goes without being noticed, please be assured that YOU DO MAKE A DIFFERENCE!!!!!!!!
Many employees receive multiple compliments from patients. Special gifts of appreciation are given to employees after they have received three certificates, five certificates and ten certificates.
Remember there are many opportunities throughout the day when a smile from you could make a difference in the lives of our patients. Imagine what a sincere, friendly smile could do in these situations:
*When you greet a patient.
*When a concerned family member is waiting for a loved one.
*Every time you enter or leave a patient's room.
*When a family has been waiting for the healthcare provider.
*When you approach a lost patient or family member to help with directions.
*When you thank your patients for choosing our facility before they leave.
*After you solve a patient's complaint.