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Systems Failure & Basic Staff Response
(See Departmental Policies & Procedures for Additional Details)

Failure of …

What to Expect …

Who to Contact …

Responsibility of User …

Computer System

System down

Information Services

Use backup manual / paper

Electrical Power Failure -
Emergency Generators Work

Many lights are out
Only RED plug outlets work

Engineering

Ensure that life support systems are on emergency power (RED outlets). Ventilate patients by hand as necessary. Complete cases in progress ASAP. Use flashlights.

Electrical Power Failure -
Total

Failure of all electrical system

Engineering
Respiratory Care

Utilize flashlights & lanterns, hand ventilate patients, manually regulate IV's, don't start new cases.

Elevators Out of Service

All vertical movement will have to be by stairwells

Engineering
All Managers

Review fire & evacuation plans, establish services on designated floors, use carry teams to move critical patients and equipment to other floors.

Elevator Stopped Between Floors

Elevator alarm bell sounding

Engineering
Risk Management

Keep verbal contact with personnel still in elevator and let them know help is on its way.

Fire Alarm System

No fire alarms or sprinklers

Engineering
Risk Management

Institute Fire Watch, minimize fire hazards, use phone or runners to report fire.

Medical Gases

Gas alarms, No O2, Medical Gas or Nitrous Oxide NO2

Engineering
Storeroom
Respiratory Care

Hand ventilate patients, transfer patients if necessary, use portable O2 and other gases, call for additional portable cylinders.

Medical Vacuum

No vacuum, vacuum systems fail and in alarm

Engineering
Respiratory Care
Central Service

Obtain portable vacuum, finish cases in progress, don't start new cases.

Natural Gas -
Failure or Leak

Odor, no flames on burners, etc.

Engineering
Risk Management
Fire Department

Open windows to ventilate, turn off gas equipment, don't use any spark producing devices, electric motors, switches, etc.

Nurse Call System

No patient contact

Engineering

Use bedside patient telephone if available; move patients, use bells, detail a rover to check patients.

Patient Care Equipment/ Systems

Equipment / system does not function properly

Clinical Equipment Management

Replace defective equipment if possible. Use other options to care for patient.

Sewer Stoppage

Drains backing up

Engineering

Do not flush toilets, do not use water

Steam Failure

No building heat, hot water, laundry, sterilizers inoperative, limited cooking

Engineering

Conserve sterile material and all linens, provide extra blankets, and prepare cold meals.

Telephones

No phone service

Telecommunications

Use overhead paging, pay phones, executone, use cellular phones and portable radios as needed.

Water

Sinks & toilets inoperative

Engineering
Materials Management

Institute Fire Watch, conserve water, use bottled water for drinking, and be sure to turn off water in sinks.

Water Non-Potable

Tap water unsafe to drink

Engineering
Food & Nutrition Services
All Managers

Place "Non Potable Water - Do Not Drink" signs at all drinking fountains and wash basins

Ventilation

No ventilation, no heating or cooling

Engineering

Institute Fire Watch, open windows or obtain blankets if needed, restrict use of odorous / hazardous materials.

Phone Numbers:

Clinical Equipment Management

6-4944

Materials Management

6-3359

Central Service

6-4892

Respiratory Care

3-2900 or 3-2905, Beeper 806-9674

Engineering

6-4841

Risk Management

3-2320 (Incident Reports)

Food & Nutrition Services

3-3000 or 3-3045

Telecommunications

6-4357, Option #2

Information Services (Help Desk)

6-4357

 

 

 

 

Copyright: Wake Forest University School of Medicine and North Carolina Baptist Hospitals. All rights reserved.

Medical Center Boulevard

Winston-Salem, NC 27157

The information on this Website is for general informational purposes only and SHOULD NOT be relied upon as a substitute for sound professional medical advice, evaluation or care from your physician or other qualified healthcare provider. If you have a medical problem or a health-related question, consult your physician or call Health On-Call at 336-716-2255 or 1-800-446-2255.

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Last Modified: 4/8/2008