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CUSTOMER RELATIONS
Ø Department Heads and the Contract Administrator must scrutinize each capital equipment requisition for completeness to determine that each request meets the needs of the department and the hospital.
Ø Items requisitioned in error by a department, delivered by a supplier and subsequently returned to supplier will result in all charges such as freight, restocking charges, etc., being charged to ordering department’s expense.
Ø Departments should keep Contract Administration advised of contemplated changes in products or procedures and increased usage of products or services far enough in advance to assist Contract Administration in competitive negotiations for products or services.
Ø All requests for product evaluations, trials, etc., must be arranged through the Product Evaluation Committee.
Ø All requisitions or requests should follow the published capital equipment schedule to allow adequate lead time for study and correlation of information by Contract Administration prior to purchase.
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