Sign Language Interpreters

In compliance with the Americans with Disabilities Act and Section 504 of the Rehabilitation Act of 1973, effective communication is provided for deaf and hard of hearing persons at Wake Forest University Baptist Medical Center.

At times, effective communication can only be provided by hiring the services of a professional sign language interpreter. Based on this act, an interpreter must who is qualified and trained in medical and legal terminology must be provided.

Patient Relations has contracted an agency to assist the Medical Center with this need: Communication Access Partners (CAPS). CAPS offers 24-hour emergency service and uses nationally certified and state-classified interpreters. Contact them by calling 336-993-4200 or 336-333-4575 (beeper).

In the event that a CAPS interpreter is not available, the Medical Center provides the names of several independent interpreters who may be available to assist you.

Name	Office	Cell
Vickie Garrett	336-998-2296	336-909-3510
Betsy Porter	336-993-8242	336-408-3386
Pat Roesel	336-993-8242	336-407-4060
Cherie Snow	336-768-0502

Contact Patient Relations at any time if assistance is needed in scheduling an interpreter. 

TDD Devices

TDD machines (device which hearing impaired patients use to communicate by phone) are available for patient use. To obtain a TDD machine for a patient, contact Telecommunications or Patient Relations. There are also 2 TDD machines available for patient and visitor use while here at the Medical Center . They are attached to pay telephones and are located on ground floor Reynolds Tower and main floor North Tower .