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Patient Care Services:
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General Dentistry & Esthetics
University Dental Associates provides a variety of comprehensive dental services to adults and children. These services include:
- Routine examinations, x-rays, and cleanings
- periodontal scaling and root planing
- restorations (fillings)
- endodontic therapy (root canals)
- crowns (caps), bridges, and dentures
- night guards to prevent tooth grinding and mouth guards for sports
- esthetic dentistry services for enhancing the appearance of your teeth, such as bleaching, bonding, and
- veneers
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Periodontics
Periodontal (gum tissue) services include:
- detailed evaluation of the patient’s present condition
- reduction or elimination of risk factors
- treatments to enhance the patient’s ability to maintain healthy gums
- oral hygiene instruction and several types of cleanings
- other treatments to help the patient eliminate gum disease and achieve good oral health
- referrals to a periodontist as clinically indicated
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Oral and Maxillofacial Surgery
We provide oral and maxillofacial surgery services in our Winston-Salem Offices which include:
- extractions, bony surgery, and splinting
- emergency service for trauma-related injuries
- referrals by the general dentist as clinically indicated
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Dental Implants
Dental implant services are available for the surgical placement and restoration of implants. Referrals are made by the general dentist as clinically indicated. Please consult with the UDA practice of your choice to determine what is available.
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Orthodontics
Orthodontic treatment improves tooth alignment to enhance the function and appearance of teeth. Our Winston-Salem offices provide:
- full braces
- removable appliances
- tooth-colored braces
- the Invisalign System
- referrals to an orthodontist by the general dentist as clinically indicated
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Other Specialty Services
All of our practices provide dental services to patients with routine dental needs. In addition, our Winston-Salem offices provide services to patients with:
- challenges in behavior
- chronic illness
- disabilities
- leukemia
- hemophilia
- head and neck cancer
- craniofacial abnormalities such as cleft palate.
Sleep positioning appliances are constructed for referred patients to assist with breathing problems such as snoring and mild sleep apnea. Our specialty services and affiliation with Wake Forest University Baptist Medical Center allow us to provide a team approach for dental treatment.
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Anesthesia
Several anesthesia choices are available to anxious patients or patients with special needs, offering complete dental services to patients who are uncomfortable in the usual dental setting. These include:
- general anesthesia
- intravenous sedation
- nitrous oxide
- other sedation techniques based on the patient’s clinical needs. Please consult with the UDA practice of your choice to determine what is available.
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Rights & Responsibilities
Patients have the right to be treated with respect, consideration, and dignity by University Dental Associates. Patients have the duty to treat others they encounter at University Dental Associates with the same respect, consideration, and dignity.
Patients have the right to appropriate privacy with regard to their person and care.
Patients have the right to have disclosures and records treated as confidential, and except when required by law or third party obligation, to have the opportunity to approve or refuse the release of clinical information to others.
Patients have the right to be provided, to the degree known, complete information concerning their diagnosis, treatment plan, and prognosis. When inadvisable to give this information to the patient, the information will be made available to an individual designated by the patient or to a legally authorized person.
Patients have the right to participate in decisions involving their dental health. This includes refusal of treatment, designation of care providers, and selection of appropriate treatment alternatives. They have the obligation to seek answers about their care and the care delivery process, and to advise the appropriate University Dental Associates employee if they have questions that need to be addressed before treatment should be rendered.
Patients have the right to know what services are available, what fees are due, when fees are due and other payment policies associated with services. Patients are responsible for payment of fees in a timely manner and fulfilling their financial commitments to University Dental Associates.
Patients have the right to express grievances and to make suggestions. They have the obligation to inform their care givers if they have a questions or concern about the care they receive, and to follow the clinician’s instructions both before and after treatment. This includes the use of medication as prescribed and keeping follow-up appointments as scheduled.
Patients have the right to be seen in a timely manner, or to be given an explanation for any excessive delay. They have the right to reschedule their appointment in the event of an excessive delay. Patients have the responsibility to keep scheduled appointments or to notify UDA at least 24 hours in advance if they cannot keep their scheduled appointment so that another patient may be scheduled.
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Your First Visit
In order to provide our patients with the highest quality dental care, it is our policy for treatment to be coordinated by your examining dentist. You deserve the best our offices have to offer, and we believe a comprehensive dental examination is imperative for good oral health. For adults and children, the initial examination includes (but is not limited to) the following procedures:
- Evaluation of medical/dental problems that may affect treatment
- Visual examination of the oral cavity and oral cancer screening
- Diagnostic dental screening and x-rays
- Treatment plan (based on clinical findings)
- Discussion of dental concerns, treatment options, scheduling, and financial obligations
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Safety & Privacy
The health, safety, and privacy of our patients and employees are of primary concern to University Dental Associates. Therefore, our sterilization procedures meet or exceed all standards defined by the Centers for Disease Control and Prevention and the American Dental Association. We enforce the use of universal precautions: disposable gloves, masks, safety glasses, and protective clothing by our employees. University Dental Associates also enforces all rules of privacy mandated by the Health Insurance Portability and Accountability Act (HIPAA). |
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Financial Obligations
Every effort is made to give patients a clear understanding of fees prior to treatment. For the convenience of our patients, we accept payment by cash, check, or credit card. A financial coordinator will help you with financial arrangements for situations involving extensive treatment. We are happy to assist you in filing your dental insurance forms. However, your insurance benefits are a contract between you, your employer, and your insurance carrier. Therefore, patients are responsible for the fees for all services received (including those denied by insurance). Please bring your complete insurance information and forms with you at the time of your first appointment. We welcome your questions regarding our professional fees.
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Appointment Policies
We make every effort to be on time for our patients’ appointments and ask that you extend the same courtesy to us. When you are late for an appointment, other patients may be kept waiting. Please be on time for each appointment. Allow a little extra time for parking so that you arrive on time for your appointment.
If you must change your appointment, call us at least 24 hours in advance. A missed appointment is time that could be used to benefit another patient. Without at least 24 hours’ advance notice, our office may charge you a fee for the missed appointment time.
If two appointments are broken without proper advance notice, we may be unable to schedule additional appointments for you. |
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